Account & Data Deletion
In compliance with Google Play Store policies and global privacy regulations, all registered users of the HEXNET application have the right to request full and permanent deletion of their account, gameplay history, and associated personal information.
Submit Deletion Request Online
Fill out the form below to immediately queue your account and associated records for permanent deletion.
Your deletion request has been logged. An email confirmation has been initiated for . Our support team will process and purge your account records within 30 days.
01Alternative Request Methods
In addition to the online form above, you may request deletion through any of the following channels:
Direct Email Support
Send an email from your registered account address directly to:
support@playhexnet.comSubject: "Account and Data Deletion Request"
02Types of Data Deleted
When an account deletion request is processed, the following categories of data associated with your user account are permanently and irreversibly purged from our live databases and backups:
Registered email address, hashed credentials, usernames/player codenames, authentication session tokens, and linked third-party account references.
Node captures, simulation states, rig builds, combat logs, leaderboard rankings, and in-game unlocked badges or statistics.
Associated IP history, hardware tokens, push notification keys, and crash diagnostics linked to your account ID.
03Data Retention & Exceptions
No personal or gameplay data is retained. Once the deletion process is complete, all identifying records are removed permanently.
- We do not retain user profile data for marketing, profiling, or analytical tracking.
- Aggregated, fully anonymized gameplay metrics that cannot be linked back to any individual or identifier may remain in aggregate system performance benchmarks.
- No additional retention periods apply after the standard processing turnaround.
04Processing Timeframe & Verification
To protect users from malicious deletion requests, our support team may send a confirmation link to the email address on file.
Standard Processing Window: Within 30 calendar days from the date of receipt and identity confirmation.
Once finished, you will receive a final confirmation notification to your email, after which your email address is purged from all mailing and notification systems.
05Contact & Support
If you have questions regarding our deletion workflow, your personal data, or this policy, please contact our support department:
Support Email: support@playhexnet.com
Privacy Officer: privacy@playhexnet.com
Official Discord: discord.gg/Ncp34W6pRt
Website: playhexnet.com